Account deletion
Delete your Hearthly account
Request permanent deletion of your account and the data associated with it.
Last updated: September 2, 2026
Hearthly account and data
This page applies to Hearthly, the dating and friendship service operated by Hearthly AS.
Delete it yourself
If you can sign in, the quickest route is inside Hearthly:
- 1Sign in to Hearthly.
- 2Open Settings and choose Delete or freeze account.
- 3Choose permanent deletion and confirm the request.
Cannot sign in?
Email support@hearthly.net and ask us to delete your Hearthly account. Use the address connected to the account if you can.
We may ask for limited information to verify that the account is yours. Never send your password or payment details.
Request deletion by emailCancel Google Play renewal first
Deleting your Hearthly account does not automatically cancel an active Google Play subscription. Cancel future renewal in Google Play before deleting the account.
Manage Google Play subscriptionIf a payment is pending or you cannot cancel the subscription, contact Hearthly support before deleting the account.
What we delete
Account data is deleted or queued for deletion when the request is confirmed. The process is completed within 30 days and includes:
- Your login account, profile, photos and verification data
- Questionnaire answers, preferences, saved locations and location data
- Matches, conversations, messages and game activity
- Device tokens, blocks, reports and other account-linked activity
- The link between your Hearthly account and any Google Play purchase record
Limited Google Play record
If you bought Premium through Google Play, a narrow purchase record may remain after account deletion:
- A one-way hash of the Google Play purchase token, not the raw token
- The Google Play order reference
- Product and subscription state, expiry, renewal, cancellation, refund and provider-action history
Why this remains
The record is used only to prevent an old purchase being attached to another account, stop or refund a late renewal, resolve refunds or disputes, prevent fraud, and meet accounting duties.
It does not contain your profile, photos, messages, raw purchase token, card number or bank-account details.
Retention window
The limited Google Play record may be kept until five years after the end of the financial year in which the transaction was recorded. It is then deleted unless an unresolved legal claim or binding legal duty requires longer retention.
After the request
Deletion is permanent. We send confirmation when a support request has been handled; self-service deletion is confirmed in Hearthly. You will need to create a new account if you return later.