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Terms of Sale

Last updated: August 23, 2026

1. Parties

The seller and contracting party is:

The buyer is the person who places the order and accepts these terms of sale at the time of purchase.

2. Products and Services

Hearthly is a digital matching service for dating and friendship for people aged 18 and over. The initial planned paid catalog contains only the products below.

Monthly Premium

NOK 199 per month

Premium provides more specialized search options, up to two additional saved search areas, and a Premium membership badge. Premium choices can affect which profiles are prioritized, but do not guarantee matches, replies, or visibility. The badge shows membership and is not identity verification.

The subscription renews automatically each month. There is no commitment beyond the month already paid for and no trial period.

Ticket packs

Tickets are digital credits purchased once and used to unlock games in chat.

  • 500 tickets · NOK 49
  • 1,200 tickets · NOK 99
  • 3,000 tickets · NOK 199

The cost is shown before each unlock. The first paid game unlock costs 200 tickets, and the cost increases by 200 for each previous unlock. Tickets cannot be redeemed for cash or transferred.

View the complete product and price list

3. Payment

Checkout is currently closed, so you cannot be charged now. If the payment service is approved, we plan to use Vipps MobilePay when sales open.

Before you confirm a purchase, we show the product, total price in NOK, applicable charges, payment method, and whether the payment is one-time or recurring. Payment is charged only after you expressly confirm the order and accept the terms.

For Premium, the monthly price, automatic renewal, and next renewal date are shown before approval in Vipps. You receive an order confirmation after completed payment.

4. Delivery

The products are digital and linked to the Hearthly account that completes the purchase.

Premium is activated for the paid period and purchased tickets are added to the balance after confirmed payment. Contact support if delivery does not appear within a reasonable time.

5. Right of Withdrawal

As a general rule, you have a 14-day right of withdrawal from the day the agreement is made, to the extent the Norwegian Right of Withdrawal Act applies.

If you expressly request Premium to start before the withdrawal period ends, the law may allow us to charge a proportionate amount for service supplied if you withdraw. For tickets or other digital content, the right can end only when the legal conditions are met and the required express consent and acknowledgement have been collected before delivery.

Send a clear notice that you are withdrawing to support@hearthly.net within the deadline. Include the email address on the account and the order concerned.

6. Returns and Refunds

Physical returns do not apply to digital products. Statutory rights relating to withdrawal, defects, or incorrect delivery are not limited by these terms.

For a valid withdrawal, we refund without undue delay and no later than 14 days after receiving notice. Refunds normally use the original payment method. A lawful proportionate deduction may be made where its conditions are met.

7. Complaints

If a purchased product is not delivered as agreed or has a defect, you may make a complaint under applicable consumer law. Contact us as soon as possible and describe the order and the problem.

Send complaints to: support@hearthly.net.

We acknowledge and handle complaints without undue delay.

8. Dispute Resolution

The agreement is governed by Norwegian law. Mandatory consumer rights in your country of residence continue to apply.

Contact Hearthly first. If we cannot agree, you may submit the matter to the Norwegian Consumer Authority for mediation. Eligible cases may then be decided by the Consumer Disputes Commission.

Read about complaints at the Norwegian Consumer Authority

9. Subscription Terms

Monthly Premium costs the amount in the price list and renews automatically each month until cancelled. There is no trial or commitment beyond the month already paid for.

You can stop future renewals at any time. Cancellation takes effect at the end of the paid month, and there are no further charges after that.

We will not open subscription sales until self-service cancellation is available in account settings. If the control cannot be used, contact support from the email address on the account.

Material price or agreement changes are notified at least 30 days before applying to a new billing period. You can cancel before the change takes effect.

How cancellation and renewal work

10. Contact Information

For questions about these terms of sale or your purchases, contact us:

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