Terms of Sale

1. Parties

The seller and contracting party is:

• Company name: Hearthly AS
• Organization number: 936 184 987
• Business address: Krusebyveien 78A, 1542 Vestby, Norway
• Phone: +47 90 92 66 19
• Email: support@hearthly.net

The buyer is the person who places the order and accepts these terms of sale at the time of purchase.

2. Products and Services

Hearthly is a digital matching service for dating and friendship for people aged 18 and over. The initial planned paid catalog contains only the products below.

3. Payment

Premium checkout is currently closed, so you cannot be charged now. When sales open, Premium will be sold in the Android app through Google Play. Premium purchases will remain unavailable on the web and iOS. Ticket sales are paused.

Google Play shows the product, localized total price, applicable charges, payment method, and renewal terms before you confirm. Google Play charges you only after you confirm in its purchase sheet.

Google Play shows the monthly price and renewal terms before you subscribe. Payment method, renewal, cancellation, and refunds are managed through Google Play.

4. Delivery

The products are digital and linked to the Hearthly account that completes the purchase.

Premium is activated for the paid period and purchased tickets are added to the balance after confirmed payment. Contact support if delivery does not appear within a reasonable time.

5. Right of Withdrawal

As a general rule, you have a 14-day right of withdrawal from the day the agreement is made, to the extent the Norwegian Right of Withdrawal Act applies.

If you expressly request Premium to start before the withdrawal period ends, the law may allow us to charge a proportionate amount for service supplied if you withdraw. For tickets or other digital content, the right can end only when the legal conditions are met and the required express consent and acknowledgement have been collected before delivery.

Send a clear notice that you are withdrawing to support@hearthly.net within the deadline. Include the email address on the account and the order concerned.

6. Returns and Refunds

Physical returns do not apply to digital products. Statutory rights relating to withdrawal, defects, or incorrect delivery are not limited by these terms.

For a valid withdrawal, we act without undue delay and no later than 14 days after receiving notice. Refund requests and approved refunds are handled through Google Play, normally to the same payment method. A lawful proportionate deduction may be made where its conditions are met.

7. Complaints

If a purchased product is not delivered as agreed or has a defect, you may make a complaint under applicable consumer law. Contact us as soon as possible and describe the order and the problem.

Send complaints to: support@hearthly.net.

We acknowledge and handle complaints without undue delay.

8. Dispute Resolution

The agreement is governed by Norwegian law. Mandatory consumer rights in your country of residence continue to apply.

Contact Hearthly first. If we cannot agree, you may submit the matter to the Norwegian Consumer Authority for mediation. Eligible cases may then be decided by the Consumer Disputes Commission.

Read about complaints at the Norwegian Consumer Authority

9. Subscription Terms

Monthly Premium costs the amount in the price list and renews automatically each month until cancelled. There is no trial or commitment beyond the month already paid for.

You can stop future renewals at any time. Cancellation takes effect at the end of the paid month, and there are no further charges after that.

We will not open subscription sales until the Google Play management link and self-service cancellation have passed testing. Contact support if you need help finding the subscription.

Material price or agreement changes are notified at least 30 days before applying to a new billing period. You can cancel before the change takes effect.

10. Contact Information

For questions about these terms of sale or your purchases, contact us:

• Email: support@hearthly.net
• Phone: +47 90 92 66 19
• Business address: Krusebyveien 78A, 1542 Vestby, Norway
• Website: hearthly.net