Privacy Policy

1. Information we collect

We collect information you provide and information generated through your use of the Hearthly mobile app and website.

• Personal information: Name, email address, date of birth, gender identity, sexual orientation
• Profile data: Photos, bio, interests, preferences, questionnaire responses
• Location data: Approximate location (city-level) and precise GPS coordinates for proximity-based matching
• Messages and interactions: Chat messages between matched users, likes, matches, blocks, and reports
• Device information: Device type, operating system, IP address, browser type

2. How we use information

We use your information to operate, improve, and personalize Hearthly.

• Provide core dating services and facilitate connections
• Run our compatibility matching algorithm to suggest compatible people
• Display your profile to other users based on match criteria
• Enable chat messaging between matched users
• Send push notifications about new matches and messages (with your permission)
• Provide safety features including reporting and blocking
• Personalize your experience and recommend relevant matches
• Analyze app usage to improve features and performance

3. How we share information

We share your information only as described below. We never sell your personal information to third parties.

• With matched users: Your profile information, photos, and messages are visible only to users you match with
• Service providers: Supabase (database hosting), Cloudinary (image storage), Stripe (payments if applicable)
• Analytics: We may use privacy-focused analytics to understand app usage patterns
• Security partners: To detect and prevent fraud, spam, and abuse

Your data is never shared with advertisers. We do not use advertising networks or sell data to third parties.

4. Your rights and controls

You have control over your data and privacy settings.

• Update your profile information and preferences at any time
• Control location sharing: Enable or disable location features in app settings
• Manage push notifications: Control which notifications you receive
• Block users: Prevent specific users from contacting you

Additional privacy rights may be available depending on your location (GDPR, CCPA, etc.)

5. Data retention

We retain your information only as long as necessary to provide services and comply with legal obligations. Active accounts: Data is retained while your account exists. Deleted accounts: Personal data is removed within 30 days of deletion request, except where we must retain certain data for legal, security, or fraud prevention purposes.

6. Security

We use industry-standard security measures to protect your information including: data encryption in transit (HTTPS/TLS), secure authentication via Supabase Auth, row-level security policies in our database, regular security audits and updates, and access controls limiting employee access to user data. However, no system is 100% secure. Please use a strong password and report any security concerns to support@hearthly.net.

7. International transfers

We may process data in countries other than your own.

• Cross-border processing
• Standard contractual clauses
• Regional data storage where possible
• Vendor due diligence
• Compliance monitoring

We take steps to ensure an adequate level of protection.

8. Children’s privacy

Hearthly is not for individuals under 18.

9. Changes to this policy

We may update this policy to reflect changes to our practices.

10. Your rights

Depending on your location, you may have rights under data protection laws (GDPR in EU/EEA, CCPA in California, etc.) including: the right to access your personal data, the right to correct inaccurate information, the right to delete your data (with some exceptions), the right to restrict or object to certain processing, the right to data portability, and the right to withdraw consent. To exercise these rights, contact us at support@hearthly.net.

11. Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below.

12. How to reach us

You can reach Hearthly AS (org. nr. 936184987, Norway) via:

• Email: support@hearthly.net
• Organization: Hearthly AS · Org. nr. 936184987 · Norway